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FAQs

About Our Brand

AYAM™ products are manufactured in state-of-the-art facilities that meet the highest internationla standards with worldwide-recognized certifications.

Australian Certified Organic: an Australian Government approved certification mark. ACO is one of the most respected and rigorous standards in the world for organic production, and is published by organic industry not-for-profit representative group, Australian Organic.

Coeliac Australia: The Coeliac Australia Endorsement Program, utilising the Crossed Grain Logo, is a trademark owned and administered by Coeliac Australia under a license agreement. The symbol of the crossed grain in a circle is both nationally and internationally recognised by those who need to follow a gluten free diet.

HACCP MS 1480:2007: The optimum system of preventive controls and most effective process to protect against food contamination.

ISO 9001:2008 QMS: A quality management system to deliver a consistent top quality to consumers.

HALAL MS 1500:2009: Strict supervision and certification from JAKIM Malaysia.

AYAM™ value our resources and environment, and believe that the whole product should be usedin the proses to limit waste. As part of this commitment, we engaged in a long term production program to reduce waste and carbon footprint.

Four our coconut range: our factory process the whole coconut (water, oil, milk and cream) and the only waste, the coconut shell, is collected and used for the burners to replace usual fossil energy, such as oil or gas.

In the case of our fish factory, we are working on special machenery that will process the rejects to produce Fish Hydrolyzed Protein for the pharmaceutical industry. We minimize packaging and work mostly with simple packaging material like tin, glass or paper, which are 100% recyclable.

The Australian Packaging Covenant (the Covenant) is a national regulatory framework under the National Environment Protection (Used Packaging Materials) Measure 2011 (NEPM) that sets out how governments and business across Australia share the responsibility for managing the environmental impacts of packaging.

A. Clouet Pty Lrd has been a proud ACPO signatory since 2010. As members, we complete an annual Action Plan and Report, which helps to keep us accountable for improving our packaging sustainability every year. We are committed to implementing the Australian Recycling Label (ARL) onto AYAM™ packaging to reduce confusion about recycling. The initiative provides clear information to consumers on how to recycle each component of the packaging.

Coconut

Being a 100% natural product, our Coconut Milk/Creams have a low solidifying temperature of around 14°C, if the temperature falls below this the contents may solidify.

Sometimes in cold weather, even when kept in a pantry our Coconut Milk/Cream may solidify or curdle.

To regain the liquid aspect, simply heat up in a pan, sit the can in a bowl of hot water or directly spoon into your food and stir well.

Coconut Milk/Creams are not always plain white but can have a slightly grey shade, which can be corrected by adding checmical whitening agents.

Being 100% natural and free from whiteners, AYAM™ Coconut Milk and Cream may have a slightly off-white colour.

Both 100% natural regular Coconut Milk/Creams are made using Coconut Kernel Extract.

Our Coconut Milk is lighter in texture and contains water while our Coconut Cream is made from 100% Coconut Kernel Extract.

Our Coconut Milk/Creams are best stored in a pantry, or a dark cool area out of the sun.

We do not recommend freezing the Coconut Milk/Cream as lower temperatures will change and affect the product's physical characteristics and cause oil separation.

Our Coconut Milk Powder is the only product in our coconut range which contains milk protein and is therefore not dairy-free.

The milk protein ingredient is sodium caseinate which is found in cow's milk and is used as a stabiliser to help the powder and water bind together and blend properly so the powder doesn't float to the surface.

The protein acts as an essential binding ingredient for our Coconut Milk Powder product hence we are unable to remove or substitute this ingredient at this stage.

Our regular coconut range is manufactured in Malaysia from locally sourced coconut plantations whereas, our organic Coconut product range is grown and sourced from organic plantation in Thailand.

Both AYAM™ regular and organic Coconut Milk/Creams are 100% natural and contain no preservatives or whiteners. Our organic Coconut Milk/Creams do contain a natural vegetable guar gum, used as a thickener due to the coconut's lower fat levels.

As the dilution process can cause separation of the emilsified liquid, a vegetable guar gum is required to maintain the consistency of our organic Coconut Milk/Creams.

Our Light Coconut Milk contains 31% less fat compared to regular AYAM™ Coconut Milk, while our Light Coconut Cream contains 26% less fat compared to regular AYAM™ Coconut Cream.

For your convenience, we have listed the nutritional information of regular AYAM™ Coconut Milk/Cream (in the furthest column) to compare against AYAM™ Light Coconut Milk/Cream (second column) on the label of our Light Coconut Milk/Creams.

At AYAM™, we stand firmly against exploiting monkeys for harvesting coconuts.

Our plantations are regularly visited and audited by our Quality Assurance team to overlook coconut quality and the harvesting process.

We confirm our coconuts are manually removed by skilled local workers. These workers will use long handle hook knives as well as ladders to climb up and remove coconuts from trees.

We share your concerns for the welfare of animals in coconut plantations and do not engage in these behaviours from occuring in our supply chain.

The coconut industry is currently facing significant global disruptions and supply shortages with major coconut-producing countries affected by adverse conditions (weather and logistics) negatively impacting coconut yields. With strong global demand, price are now historically high.

This is undoubtedly one of the most challenging periods the coconut industry has ever faced.

AYAM™ is committed to providing the highest quality 100% natural coconut product range crafted using the naturally sweet, ripe flesh of our finest hand-picked coconuts.

We trust you will continue to remain a loyal and valued customer of our products.

Meal Pastes

Click here to view our full vegan product range.

We do not recommend freezing AYAM™ meal pastes.

Should you choose to do so, thaw and then defrost before consuming.

We recommned strong our meal pastes in a refrigerator and consuming within 1-month of opening.

Should you choose to store it longer than a month, we would recommend using your judgement to determine whether the paste is safe for consumption - checking for any signs of spoilage i.e. different or unusual smells, texture, separation or changes in colour.

We recommend discarding the jar and any remaining contents after it's passed its use-bydate.

Asian Sauces

We recommend strong our Asian Sauces in a refrigerator and consuming within 1 month of opening.

Should you choose to store it longer than a month, we would recommend using your judgement whether the sauces is safe for consumption - checking for any signs of spoilage i.e. different or unusual smells, texture, separation or changes in colour.

We recommend discarding the bottle and any remaining contents after it is past its use-by date.

Click here to view our Vegan products.

Our Vegetarian Oyster Sauce is not made from any shellfish ingredients, the 'oyster flavour' is plant-based.

Due to manufacturing methods, our Vegetarian Oyster Sauce may still contain traces of fish and mollusc, hence, 'shell-fish free' is not marked on the label.

According to Vegan Australia or the Vegan Society, Vegan Australia Certified products:

"Have no animal ingredients deliberately added to them. However, many vegan prodcuts are made on shared machinery and so there is a risk of cross contamination with non-vegan ingredients. To certify their prodcuts, manufacturers must show they take reasonable steps to minimise cross contamination. If potential allergens cross contamination is an issue for you, please check with the manufacturer."

Our Allergen/Diet Friendly Products

Click here to view a comprehensive allergen and dietary guide to our product range.

NB: This is a list of products that are either organic, pure or natural with fewer processes and with less/no additive ingredients.

Please use your discretion when deciding whether or not these products are suitable for your diet.

Click here to view a comprehensive allergen and dietary guide to our product range.

Click here to view a comprehensive allergen and dietary guide to our product range.

All AYAM™ Satay, Thai Satay and Gado Gado peanut sauces contains peanuts. For a nut-free satay, try AYAM™ Satay Seasoning.

Click here to view a comprehensive allergen and dietary guide to our product range.

You can find a comprehensive guide to our full product range on our website.

Click here.

About Our Quality

All AYAM™ prodcuts do not contain any GM ingredients (Non-GMO).

Our products are unique that we do not use additives such as stabilizers and emulsifiers to stabilize our products because of our unique processing method. This is also the reason why we mention on our labels that some natural separation can occur and one should shake the can rigorously before opening.

AYAM™ only uses tuna species, which are not endangered & from biomass that is healthy (not overfished).

Learn more

AYAM™ has, for many years, implemented a responsible policy for the use of palm oil, by replacing it, wherever technically possible with alternative vegetable oils with a healthier nutrietn profile. For the few AYAM™ products still using sustainable palm oil, AYAM™ sources in priority segregated certified sustainable palm oi. When it is not available, AYAM™ contributes to RSPO palm oil credit to reach out commitment of 100% sustainable palm oil.

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